Working Experiences
(From 2006.09 till now) Watson
Regional manager
I’m responsible for 7-15 shops, which have about 270 staffs.The sale volume is 20 million per month.
Major responsibilities and achievements:
1.Supervise and help shop managers to reach the selling goals made by company, such as:
Adjust the layouts of the shops and make reasonable customer moving paths to lead customers’ shopping
Arrange the layouts of the top 300 commodities and notable signs of the sales promotionOrder the rational goods and control the shortage of goods
Make full use of all kinds of management analysis reports to find ways to promote saleLook for outside promotion chances to make additional selling
Arrange service and face-to-face selling training programs to make more money from each customer
In 2008, our regional sales volume is 170 million, 102.3% of the setting goal.
2.Supervise the daily operation of the regional shops, such as:
Carry out the financial proce such as checking the cash and lo preventions
Spot check the main goods’ storage differences
Check and control spoilage, discard and discounts
Coordinate the storage within the region
3.Improve the service
Organize and help the shop managers to carry out training programs for the staff
Help the shop managers to improve their selling according to exterior check reports (mysterious customer)
The scores offered by the mysterious customer in 2008: 80, above the company’s average level.
4.Manage and cultivate the staff
Tutor and cultivate shop manager candidates, and help the shops to solve problems
Make full use of the resources within the region; organize different kinds of training programs periodically, improving the management skills of the managers and staff
1 senior shop manager and 6 shop managers were cultivated in 2008.
5.Other, such as:
Communicate with different departments in the company and help the shops to solve problemsMaintain a good communication with the property company to earn the maximum benefits for the company
Help to choose the new shops’ sites and offer operation suggestions
Prepare for the new shops’ operation (6 new shops were founded in 2008) and rebuilt 3 old shops
From 2000.10 Till 2006.9
Starbucks Coffee Ltd.
From 2002.10 Till 2006.9
Regional manager
Major responsibilities:
1.Help and support shop managers to reach their selling and profit goals
2.Tracking and tutoring the operation KPI of each shop
3.Recruit and cultivate managers
4.Tracking and tutoring the shop managers to carry out promotion programs
5.Demonstrate and transmit company culture and customer service
6.Teach management claes as company lecturer
From 2001.4 Till 2002.9
Shop manager
Major responsibilities:
1.Maintain a high standard operation condition of the shop
2.Lead and motivate the staff to reach selling and other KPI targets